Hello Stephen

We attempted to email you as we read each and every review and take immense pride in customer satisfaction. We can't correct potential issues if you don't reach out to us first. We are a small family owned company and bad reviews hurt us. We would have been happy to help you and resolve your issue if it was a problem on our end; but writing bad reviews doesn't help us fix the problem and we never heard back from you when we attempted to reach out. We are here if you truly want our service and assistance. Please respond to our email. Thank you.

Hi Peter - We are sorry to hear you're unsatisfied with the quality of our balls. We have not had a complaint since the inception of our company two years ago, but as a courtesy, we have refunded your shipping costs because the balls were bought with a complimentary gift card that CRUSH provided to you as a courtesy when you missed the hat promo window.